FAQ
Q1. How are the classes conducted?
All classes are live and interactive, conducted online via a video platform. You can join from anywhere using a laptop with a stable internet connection. For the best learning experience, mobile phone access is not supported.
Q2. Will I get recordings of the sessions?
No recordings will be provided. However, if you miss a class, you can attend the same session in the next batch or clarify any doubts in a separate discussion. Every effort is made to ensure no one falls behind.
Q3. What is the batch size?
Batches are kept small, ideally under 15 participants, to ensure focused guidance and meaningful interaction. In rare cases, numbers may increase slightly depending on demand, but the emphasis is always on maintaining a small-group learning experience.
Q4. Do you provide study material?
Limited study material and relevant study resources will be provided through a secure platform to support your learning. Access to these resources will be available only for a limited time after the course ends. During the sessions, valid references and sources will also be shared, and participants are encouraged to take their own notes as needed, as the focus remains on live coaching and interactive guidance.
Q5. How do I enroll in a course?
To enroll, click the Enroll Now button, complete the enrollment form with accurate details, and follow the payment instructions. Once the information is verified, your seat in the course will be confirmed.
Q6. How do I make the payment?
Course fee details and payment instructions are provided in the enrollment form. Once payment is made, your seat will be confirmed, and you will receive an email confirmation along with the payment receipt. Accepted payment methods include Bank Transfer (NEFT/IMPS) and UPI. If you face any difficulty making the payment, you can always contact us for assistance.
Q7. What if I have doubts outside class hours?
You will be part of a WhatsApp group with others in your batch, where you can ask questions so that everyone benefits. You may also send private messages for your individual doubts anytime, even after your course ends.
Q8. Are the courses updated with the latest content?
All sessions are aligned with the MMD exam syllabus, and the content is regularly updated to reflect changes in international regulations, ensuring you receive the most relevant guidance.
Q9. Are there any technical requirements to join the classes?
Yes. You will need a laptop with a stable internet connection (recommend 10 Mbps or higher), a webcam, and a microphone. A quiet environment is recommended for uninterrupted learning. Please note that the camera must remain ON throughout the sessions for effective participation.
Q10. Can I switch batches if I am unable to attend the scheduled dates?
Yes. If you cannot attend your batch, you can request to join a future batch. Availability will depend on batch schedules and seat availability. Read the terms and conditions and Refund and Rescheduling policy for more details.
Q11. Will there be any mock oral exam sessions?
The course covers the full syllabus, including past questions. Mock oral sessions are not included but can be arranged at an additional cost on weekends (Saturday or Sunday). You can request a mock session via email once your batch begins.
Q13. Can I get a refund if I cannot attend the course?
Refunds are subject to the terms outlined in the enrollment form and our refund policy on the website, so please review them carefully before confirming your payment. If you are unable to attend a batch for a genuine reason, you will be offered the opportunity to join a future batch. Any difference in course fee at that time will need to be paid by you.
Q14. Is there any provision for group discounts or referrals?
Occasionally, group discounts or referral benefits may be offered. Please contact us for the latest information.
Q15. Will the classes be interactive or just lectures?
All classes are designed to be interactive, with opportunities to ask questions and engage in discussions.
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+91 9820645987
rohan@thenauticalguyd.com
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