Refund & Rescheduling Policy

Effective Date: 01-Oct-2025

At The Nautical Guy’D (“we,” “our,” “us”), we strive to provide high-quality, professional coaching services to help participants prepare for their MMD oral examinations. Because our programs are conducted in small groups, involve live sessions, and have limited seat availability, all course fees are strictly non-refundable under all circumstances. By enrolling in any course and making payment, you expressly agree to the terms outlined in this Refund & Rescheduling Policy.

No Refund Policy

All enrollment fees are final, non-refundable, and non-transferable. Payments once made cannot be refunded, regardless of withdrawal, cancellation, absence, or inability to attend. Enrollment is strictly personal, and only the individual whose name and details appear on the enrollment form is eligible to participate in the course.

Rescheduling Policy

If you are unable to attend the course for which you have enrolled, you may request to reschedule your enrollment to a future batch, subject to seat availability. Such requests must be submitted by email only, and will not be accepted through WhatsApp, phone calls, or verbal communication. Requests must be made at least seven (7) days prior to the scheduled start date of the course.

In exceptional circumstances, requests made up to three (3) days before the scheduled start date may be considered at our sole discretion. Supporting documentation, such as medical certificates, may be required in such cases. If the course fee applicable at the time of rescheduling is higher than the fee originally paid, the difference must be paid prior to the commencement of the rescheduled batch. Failure to provide prior notification will result in forfeiture of your enrollment, which shall be treated as a “No Show,” and neither rescheduling nor refunds will be offered thereafter.

Non-Completion of Course

If you begin a course but are unable to complete it, no refunds will be provided. In genuine cases such as medical emergencies or unavoidable personal circumstances, you may request rescheduling for the missed portion of the course. Each request will be reviewed on a case-by-case basis, and if approved, rescheduling may be offered at our discretion. No refunds will be given for partial attendance.

Eligibility to Attend

Participation is strictly limited to individuals who have provided accurate and verifiable details in the enrollment form. During verification, if it is found that the participant does not hold a valid Certificate of Competency (COC), or is attending the course without genuine intent to prepare for MMD examinations, we reserve the right to deny or terminate participation immediately without refund. Enrollment fees are non-transferable to any other individual.

Compliance with Course Requirements

Participants are required to comply with all course requirements, including keeping their video camera on during live sessions, maintaining active participation, and following all rules of conduct. Group access or sharing of course sessions is strictly prohibited. Any non-compliance may result in immediate removal from the course without refund or rescheduling, even without prior warning.

Force Majeure

We shall not be held liable for failure or delay in delivering sessions due to circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, platform failures, regulatory changes, or government restrictions. In such cases, affected sessions will be rescheduled, and reasonable efforts will be made to minimize disruption. No refunds will be issued in such circumstances.

Final Decision

All decisions regarding refunds, rescheduling, or exceptions to this Policy shall remain solely at the discretion of The Nautical Guy’D. By enrolling, you acknowledge and agree that such decisions are final and binding, and you waive any right to dispute them except as permitted under applicable law.

Contact Us

If you have any questions about our Refund & Rescheduling Policy, please contact us by e-mail rohan@thenauticalguyd.com